Returns

Returns Information

We hope you will be happy with your purchase however If you’re not, just return the product to us within 28 days following the instructions below, and we’ll exchange or refund the item in full.

It’s important to return an item in the same condition that you received it, so please take good care of it and keep all the packaging. Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse the return of items in the interest of hygiene where it is apparent that this has not been done. Please do not remove any labels, tags or accessories until you are completely happy with you purchase.

Exchanges

Please complete the Returns Form included with your order detailing the reason for the exchange and the item you wish receive back in exchange. Once we have received your unwanted item along with the completed Returns Form, we will begin to process your exchange as a normal order.  Should there be any additional charge then a member of our customer service team will contact you to take payment.

Refunds

In the event that you require a refund then subject to acceptance we will issue this to the payment method originally used once we have received the item back to us. Please complete the Returns Form included with your order detailing the reason for the refund.

Blossom Lingerie does not currently offer a free returns service; therefore you must pay the cost to return an item to us. When returning products we recommend that you use a Signed For service since Blossom Lingerie cannot be held responsible for returns not received here.

Our Returns Address is:

     Returns Dept.
     Blossom Lingerie
     11A Stephenson Court
     Fraser Road
     Priory Business Park 
     Bedford
     MK44 3WH
     ENGLAND

If you have lost the Returns Form included with your order then you can reprint it from here.

If you require any further assistance please contact us.

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